Contact

For support, feedback, App Store review questions, or privacy requests, email xunmi.dev@gmail.com.

Please include:

• Mossh version.
• iOS or iPadOS version.
• Device model.
• A short description of the issue.
• Steps to reproduce the issue, if possible.

Do not send SSH passwords, private keys, API tokens, production server logs, or other secrets.

Common Checks

If a connection fails:

• Confirm the host, port, and username.
• Confirm the SSH server is reachable from the network your device is using.
• Confirm the selected authentication method matches the server configuration.
• If the host key changed, verify the fingerprint out of band before trusting it.
• If reconnecting after backgrounding, bring Mossh back to the foreground and retry.

If Mossh Pro is not unlocked after purchase:

• Open the Mossh Pro screen.
• Tap Restore Purchases.
• Confirm you are signed in with the Apple ID that purchased Mossh Pro.